Terms of Service
These terms apply when a business uses Heyozo. If your business has signed an order form or agreement with HMH Labz, that document prevails where it differs from these terms.
1. Who we are
Heyozo is provided by HMH Labz LLP, a limited liability partnership registered in India (“HMH Labz”, “we”). “You” means the business using Heyozo and the people it authorises to use it.
2. The service
Heyozo connects to your WhatsApp Business number and, if you choose, your Telegram bot, and uses AI models to answer your customers, take orders and bookings from the catalog and calendar you provide, send campaigns to customers who opted in, and hand conversations to your staff. You manage it from a web dashboard. Features available to you are those in your order form.
3. Your WhatsApp account
- Your WhatsApp Business Account and phone number stay in your name and under your control. You must accept and follow Meta's WhatsApp Business terms and policies.
- Meta charges for WhatsApp conversations as set out in your order form. Where Meta bills you directly, those charges are between you and Meta.
- If Meta restricts or bans your account or number, Heyozo cannot send messages until Meta lifts it.
- If you connect a Telegram bot, the bot is created by you in Telegram's @BotFather and stays yours. You must follow Telegram's Bot Platform terms. Telegram does not charge per message; a bot can only message customers who started it.
4. Your responsibilities
- Keep your catalog, prices, stock, calendar and business information accurate. Heyozo quotes what you give it.
- Collect your customers' data lawfully, give them your own privacy notice, and message them only as the law and Meta's policies allow, including opt-in for marketing.
- Follow our Acceptable Use policy.
- Keep dashboard accounts personal, use strong passwords, and remove access for people who leave.
- Monitor conversations and handle the ones Heyozo hands to your team.
5. About AI answers
Heyozo is built so that prices, balances and dates come from your data, and it hands over to your staff for complaints, refunds, discounts and unusual orders. Even so, AI can misunderstand or phrase things imperfectly. You remain responsible for the commitments your business makes to its customers, and you should review conversations, especially early on.
6. Fees
Fees, any free period, and payment terms are in your order form. Unless stated otherwise, fees exclude taxes, which are added as required by law.
7. Data and confidentiality
- Your data (your customers, conversations, orders and catalog) belongs to you. We process it only to provide Heyozo, as described on our Data Processing page, and we do not use it to train AI models.
- Each party keeps the other's confidential information confidential and uses it only for this relationship.
8. Our property
Heyozo's software, design and documentation belong to HMH Labz. You receive a non-exclusive, non-transferable right to use Heyozo for your business during your subscription. Do not copy, resell or reverse-engineer it.
9. Availability and changes
We work to keep Heyozo available and secure, and we monitor it continuously. Any service level commitment is the one in your order form. We may improve or change features; we will not materially reduce what you are paying for during a paid term without telling you in advance.
10. Suspension
We may suspend access if needed to stop a security threat, a breach of our Acceptable Use policy, or non-payment after notice. We will tell you why and restore access once the issue is resolved.
11. Ending the service
Either party may end the service as set out in the order form, or immediately if the other seriously breaches these terms and does not fix it within 30 days of notice. When it ends, we will return or delete your data as you instruct; backups expire within 30 days after deletion.
12. Liability
To the extent the law allows, neither party is liable for indirect or consequential losses, or for lost profits, revenue or goodwill, and each party's total liability under these terms is limited to the fees you paid in the 12 months before the claim. These limits do not apply to fraud, wilful misconduct, or anything else the law does not allow to be limited.
13. Law and disputes
These terms are governed by the laws of India. The parties will first try to settle any dispute in good faith; if that fails, the courts in India with jurisdiction over HMH Labz LLP's registered office decide it.